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Shipping policy

Shipping Policy

Last Updated: 23/03/2025

Welcome to FreshFabFun! We are committed to delivering high-quality products to our customers in a timely and efficient manner. Please review our shipping policy to understand how we handle shipping, delivery times, and related inquiries.

Shipping & Processing Time

  • Orders are typically processed within 1-3 business days (Monday–Friday, excluding holidays). Processing time includes order verification, packaging, and dispatching.

  • Once your order is shipped, you will receive a confirmation email with tracking details.

  • We do our best to fulfill orders as quickly as possible, but during peak seasons or promotions, processing times may be slightly extended.

Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your location and the selected shipping method. Estimated delivery times are as follows:

Domestic Shipping (Canada)

  • Standard Shipping: 5-10 business days

  • Express Shipping: 2-5 business days

International Shipping

  • Standard International Shipping: 7-21 business days

  • Express International Shipping: 5-10 business days

Delivery times are estimates and may vary due to customs delays, weather conditions, or carrier issues beyond our control.

Shipping Carriers

We use trusted shipping carriers such as Canada Post, DHL, FedEx, and UPS to ensure reliable and timely delivery.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can track your order using the provided link.

Customs, Duties & Taxes

  • International orders may be subject to customs duties, taxes, and import fees. These charges are determined by your country’s customs policies and must be paid by the recipient.

  • FreshFabFun is not responsible for any additional customs fees or delays due to customs processing.

Address Accuracy & Delivery Issues

  • Please ensure your shipping address is entered correctly during checkout. FreshFabFun is not responsible for lost or delayed shipments due to incorrect addresses.

  • If your order is returned due to an incorrect address, we will contact you to arrange reshipment (additional shipping fees may apply).

Lost, Stolen, or Damaged Packages

  • If your package is lost or stolen, please contact us immediately. We will assist in filing a claim with the carrier.

  • If your package arrives damaged, please email us at dbrez@shaw.ca with photos of the damage for further assistance.

Pre-Orders & Backorders

  • Items on pre-order or backorder will be shipped as soon as they become available. Estimated shipping dates will be provided at checkout or via email updates.

Returns & Refunds

For information on returns and refunds, please refer to our Return Policy [Insert Link to Return Policy].

Contact Us

If you have any questions about our shipping policy, please reach out to our support team at dbrez@shaw.ca or visit our Contact Us page.

Thank you for shopping with FreshFabFun! We appreciate your support and are excited to serve you. 😊